Last updated: 24 Oct 2026
BEAUTYFLY – PLATFORM TERMS & CONDITIONS, INDEPENDENT PROFESSIONAL LIABILITY, CUSTOMER PROTECTION & LEGAL DISCLAIMER POLICY
Effective Date: 24 October 2026
Website: https://beautyfly.in/
Email: info@beautyfly.in
Phone / WhatsApp: +91-9711677774
By accessing, browsing, registering on, booking through, or using the BeautyFly website, application, WhatsApp, telephone booking system, or any other booking channel operated by or on behalf of BeautyFly, the customer confirms that they have read, understood and agreed to these Terms & Conditions.
If the customer does not agree with these Terms, they must not use the BeautyFly platform or book any service through it.
BeautyFly is a technology-enabled beauty and home-service platform that facilitates connection, discovery, communication, booking and coordination between customers and independent beauty professionals, beauticians, makeup artists, hair professionals, therapists and other service providers (“Professional” or “Professionals”).
Unless expressly stated otherwise for a particular service, BeautyFly does not personally perform the underlying beauty, salon, hair, makeup, cosmetic or other professional service. The actual service is performed by the Professional assigned to or selected for the booking.
BeautyFly may provide platform services including: digital platform access; Professional profiles; customer enquiries; bookings; booking communication; appointment coordination; payments where applicable; customer support; complaint handling; monitoring Professional conduct; suspending or terminating Professionals; maintaining records; and reasonable platform-level measures for customer safety and service quality.
Providing these platform functions does not, by itself, make BeautyFly the direct performer of the underlying service. However, BeautyFly remains responsible for operating the platform fairly and for taking appropriate action against Professionals who violate these Terms or customer safety standards.
Each Professional providing services through BeautyFly may operate as an independent service provider, contractor, freelancer or other legally independent professional, as applicable.
The Professional is independently responsible for: performing the booked service; professional skill and care; safe use of products and equipment; hygiene and safety; obtaining information needed for safe performance; informing the customer of limitations, risks and aftercare; complying with applicable laws; professional conduct; protecting customer property; accurate representation of qualifications; and their own acts, omissions, negligence, misconduct or unlawful conduct.
BeautyFly does not authorize any Professional to represent that they are an employee, partner, legal representative, officer or agent of BeautyFly unless BeautyFly has confirmed such relationship in writing.
Except where expressly agreed in writing, these Terms do not create an employment relationship, partnership, joint venture, franchise, fiduciary relationship or agency relationship between BeautyFly and an independent Professional.
A Professional shall not have authority to enter into contracts, make legal commitments, provide guarantees, accept liability on behalf of BeautyFly, or collect money outside authorized BeautyFly processes while representing such collection as a BeautyFly requirement.
Any unauthorized representation by a Professional shall be treated as the Professional’s own representation.
The Professional performing the service is responsible for the actual execution and outcome of the service, subject to the nature of the service, customer instructions, customer disclosures and other relevant circumstances.
This includes, without limitation: hair services, keratin treatments, smoothening, rebonding, hair colouring, hair cutting, makeup, facial services, waxing, threading, manicure, pedicure, nail services, skin services, cosmetic services, beauty treatments, and any other service personally performed by the Professional.
BeautyFly is not responsible for the Professional’s independent acts or omissions merely because the booking was facilitated through the BeautyFly platform, to the maximum extent permitted by applicable law. BeautyFly will, however, investigate complaints and take disciplinary action against Professionals as set out in these Terms.
The customer must provide truthful and complete information relevant to the requested service, including where reasonably relevant: allergies; skin sensitivity; medical or physical conditions; previous chemical treatments or reactions; pregnancy or other circumstances affecting safety; medications; previous cosmetic procedures; hair or skin damage; and any other information reasonably requested by the Professional.
A customer must not knowingly conceal information that could materially affect the safety or suitability of a service. Failure to provide relevant information may affect responsibility for any resulting outcome, subject to applicable law.
Beauty, cosmetic, hair, skin and personal-care services may involve inherent risks and variable results, including temporary redness, irritation, sensitivity, discomfort, allergic or chemical reaction, hair dryness or damage, skin or nail reaction, colour variation, uneven results, results differing from reference photographs, temporary swelling, or other consequences associated with the service.
The Professional should take reasonable precautions and provide appropriate instructions. Nothing in these Terms is intended to exclude liability that cannot lawfully be excluded.
If a Professional behaves improperly, commits misconduct, damages customer property, performs an unauthorized service, engages in harassment or abusive behaviour, commits fraud, demands unauthorized payment, violates BeautyFly policies, breaches customer confidentiality, engages in threatening or unlawful conduct, or otherwise violates applicable law, the customer should report the matter to BeautyFly immediately.
BeautyFly will take the complaint seriously. Depending on the facts and evidence, BeautyFly may:
BeautyFly’s investigation or disciplinary action does not prevent a customer from exercising any legal right available under applicable law.
To the maximum extent permitted by applicable law, the Professional shall remain independently responsible for any loss, damage, injury, misconduct, negligence, unauthorized act, fraud, unlawful conduct or other liability arising directly from the Professional’s own conduct, acts or omissions while performing or attempting to perform services.
Where legally permissible, the Professional agrees to indemnify and hold harmless BeautyFly, its owners, directors, officers, employees and representatives against claims, losses, liabilities, damages, costs and expenses arising from the Professional’s negligence, misconduct, unauthorized conduct, breach of these Terms, violation of law, fraud, wilful misconduct, misuse of customer information, damage to customer property, or independent performance of the service.
This indemnity is subject to applicable law and shall not exclude liability that cannot legally be excluded.
BeautyFly takes reasonable platform-level measures to onboard, manage and monitor Professionals. BeautyFly cannot guarantee that every Professional will at all times behave appropriately, perform perfectly, produce a particular cosmetic result, or avoid negligent or unlawful conduct.
BeautyFly does not provide an absolute guarantee regarding the independent conduct or performance of every Professional, but commits to act on verified complaints as described in Section 8.
Beauty services depend on hair type, skin type, previous treatment, product interaction, environment, customer instructions, aftercare and other factors. Photographs, examples, descriptions and estimated durations on the platform are illustrative unless expressly stated otherwise. BeautyFly does not guarantee a particular cosmetic result solely because an example or description was displayed on the platform.
Customers may contact BeautyFly regarding booking problems, Professional misconduct, service complaints, payment issues, unauthorized charges, safety concerns, property damage, suspected fraud, cancellation disputes and other platform-related concerns.
BeautyFly may review records and request supporting documents, photographs, invoices, messages or other evidence, and may communicate the complaint to the concerned Professional for investigation and response.
Customers are encouraged to report complaints as soon as reasonably possible, including where applicable: Booking ID; customer name; date and time of service; Professional’s name; description of the incident; photographs or videos; payment information; messages; invoices or receipts; and other relevant evidence.
BeautyFly may investigate based on available evidence. Submitting a complaint does not automatically establish liability. Rejection of a complaint by BeautyFly does not prevent the customer from exercising rights under applicable law.
If an incident involves alleged assault, sexual misconduct, theft, fraud, threats, harassment, intentional physical harm, property damage, stalking, coercion or any other alleged criminal offence, the customer may contact the appropriate police, emergency service or competent authority. BeautyFly may cooperate with lawful requests from police, courts, regulators or other competent authorities. Nothing in these Terms prevents reporting suspected criminal conduct to the appropriate authority.
To the maximum extent permitted under applicable law, BeautyFly shall not be liable for loss, injury, damage, expense or claim arising solely from: (1) independent acts or omissions of a Professional; (2) unauthorized conduct by a Professional; (3) misconduct or negligence of a Professional; (4) false statements independently made by a Professional; (5) unauthorized services performed by a Professional; (6) products independently selected or supplied by a Professional; (7) the Professional’s failure to follow instructions; (8) the customer’s failure to disclose relevant information or follow aftercare; (9) circumstances beyond BeautyFly’s reasonable control; or (10) the customer’s direct dealings with a Professional outside the BeautyFly platform.
This limitation shall not apply to the extent applicable law prohibits such exclusion or limitation.
Nothing in these Terms is intended to remove a statutory consumer right, exclude liability that cannot legally be excluded, prevent approach to a competent court or authority, exclude liability for fraud where prohibited, or restrict any mandatory legal remedy. Where Indian law imposes a mandatory obligation on BeautyFly, that obligation shall prevail.
Where a complaint relates primarily to the acts or omissions of a Professional, BeautyFly may identify the concerned Professional and, where legally required or appropriate, provide relevant Professional information to the customer or competent authority. BeautyFly may maintain booking and transaction records for this purpose.
Each Professional agrees, to the extent permitted by law, to indemnify, defend and hold harmless BeautyFly, its owners, directors, employees, representatives and affiliates from claims arising from the Professional’s negligent service, misconduct, unauthorized acts, breach of confidentiality, violation of law, damage to property, personal injury caused by their unlawful or negligent conduct, fraud, false representations, unauthorized collection of money, breach of BeautyFly policies, or any act or omission attributable to the Professional.
Customers and Professionals are discouraged from bypassing the BeautyFly platform for future bookings where such conduct violates BeautyFly policies. If a customer independently engages a Professional outside the platform, BeautyFly may have limited ability to supervise or investigate that service except where required by law. Such arrangements are at the parties’ own responsibility, subject to applicable law.
BeautyFly facilitates the connection between customer and Professional. The actual service involves direct interaction between the customer and the Professional. The customer should verify with the Professional any service-specific requirements, preparation, allergies, contraindications, aftercare and expected outcome before the service begins.
Where products or materials are used by a Professional, the Professional is responsible for using them appropriately and in accordance with applicable instructions and law. BeautyFly does not independently manufacture, formulate or alter products used by independent Professionals unless expressly stated for a specific BeautyFly-operated service. Customers should inform the Professional of known allergies or sensitivities before the service.
Professionals are expected to exercise reasonable care with customer property. Allegations of theft, loss or damage should be reported promptly to BeautyFly with supporting evidence. BeautyFly may investigate but does not automatically accept liability for an independent Professional’s conduct. Where the Professional is responsible under applicable law, the Professional remains responsible.
BeautyFly may retain booking information, Professional information, communications, complaint and payment records, call records where legally permitted, platform activity and other relevant information for customer support, fraud prevention, Professional monitoring, dispute investigation, legal compliance, audits, policy enforcement and lawful requests from authorities.
BeautyFly may suspend, restrict or terminate accounts where there are reasonable grounds to believe a user or Professional has committed fraud, misused the platform, provided false information, threatened another person, engaged in unlawful activity, repeatedly violated these Terms, or created a material safety or security risk.
BeautyFly reserves the right, subject to applicable law and contractual obligations, to suspend, deactivate, terminate or blacklist a Professional where BeautyFly reasonably determines that the Professional has violated customer safety requirements, professional conduct standards, BeautyFly policies, contractual obligations, applicable law, or customer trust and safety standards. Such action may follow internal review and may be immediate where circumstances reasonably require urgent action.
Any assistance, refund, replacement, goodwill payment, complaint handling or other customer-support action by BeautyFly shall not automatically constitute an admission of legal liability by BeautyFly.
BeautyFly shall not be responsible for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, government restrictions, public emergencies, internet or telecommunications failures, cyber incidents, strikes, transportation disruptions, extreme weather, system failures, or other circumstances beyond reasonable control, subject to mandatory applicable law.
All BeautyFly trademarks, branding, logos, website design, software, text, graphics, photographs, platform content and proprietary materials are protected by applicable intellectual property laws. No person may reproduce, copy, modify, distribute or commercially exploit BeautyFly’s proprietary content without prior written permission, except where permitted by law.
BeautyFly shall process personal information in accordance with its applicable Privacy Policy and applicable data-protection laws. Professionals receiving customer information through BeautyFly must use it only for legitimate service-related purposes and must not misuse, sell, disclose or retain it except as permitted or required by law.
Customers should not permit a Professional to perform any service that appears unsafe, unauthorized or materially different from the booked service. A customer should stop a service if they reasonably believe there is an immediate risk of injury and contact BeautyFly where appropriate. For medical emergencies, contact emergency medical services immediately.
Professionals must maintain hygiene; use tools and products responsibly; follow reasonable safety practices; maintain professional boundaries; respect privacy; avoid discriminatory or abusive behaviour; comply with applicable laws; and report serious incidents where required. Violation may result in suspension, termination or blacklisting.
A Professional may not represent that BeautyFly guarantees a particular result, has accepted personal liability for the Professional’s conduct, has authorized unlawful conduct, has guaranteed customer compensation, or that the Professional has authority to make legal commitments for BeautyFly, unless expressly authorized in writing by BeautyFly.
BeautyFly encourages first attempting resolution through BeautyFly customer support. Where a dispute cannot be resolved internally, either party may exercise rights under applicable law before the competent authority, forum or court. Nothing in these Terms is intended to unlawfully restrict a consumer’s statutory rights.
These Terms shall be governed by the laws of India, subject to mandatory consumer-protection and other applicable laws. Any provision found invalid or unenforceable shall, to the extent possible, be modified or severed without affecting the remaining provisions.
If any provision is held invalid or unenforceable by a competent authority, the remaining provisions shall continue to the maximum extent permitted by law.
BeautyFly may update these Terms from time to time. The updated version shall be published on the BeautyFly platform.
BEAUTYFLY IS A PLATFORM THAT FACILITATES CONNECTION AND BOOKING BETWEEN CUSTOMERS AND BEAUTY PROFESSIONALS. UNLESS EXPRESSLY STATED OTHERWISE, THE PROFESSIONAL PERFORMING THE SERVICE IS RESPONSIBLE FOR THE ACTUAL PERFORMANCE OF THAT SERVICE.
BEAUTYFLY DOES NOT AUTHORIZE OR ENDORSE ANY UNLAWFUL, FRAUDULENT, ABUSIVE OR UNPROFESSIONAL CONDUCT BY ANY PROFESSIONAL. WHERE A PROFESSIONAL ACTS INDEPENDENTLY, WITHOUT AUTHORIZATION, OR IN VIOLATION OF BEAUTYFLY’S TERMS OR POLICIES, BEAUTYFLY SHALL NOT BE RESPONSIBLE FOR SUCH ACT OR OMISSION TO THE EXTENT PERMITTED BY LAW.
BEAUTYFLY WILL INVESTIGATE COMPLAINTS AND MAY SUSPEND, REMOVE OR BLACKLIST PROFESSIONALS WHO DO WRONG. NOTHING IN THIS DISCLAIMER EXCLUDES LIABILITY OR CONSUMER RIGHTS THAT CANNOT LAWFULLY BE EXCLUDED UNDER APPLICABLE LAW.
By making a booking through BeautyFly, the customer acknowledges that: (1) BeautyFly operates as a platform facilitating access to Professionals, except where expressly stated otherwise; (2) the Professional performing the service is responsible for the actual service they provide; (3) the customer must provide accurate information; (4) the customer should follow preparation and aftercare instructions; (5) BeautyFly may investigate complaints and take action against Professionals; (6) BeautyFly does not guarantee a particular cosmetic result unless expressly stated; (7) the customer retains rights and remedies under applicable law; and (8) these Terms do not remove any mandatory legal protection available to the customer.
BeautyFly is committed to a safe, reliable and professional platform. BeautyFly will make reasonable efforts to maintain standards, address complaints, investigate reported misconduct, take appropriate action against Professionals who violate standards, cooperate with lawful authorities, improve safety procedures, and protect customer trust. This commitment does not mean BeautyFly automatically assumes legal responsibility for every act or omission of an independent Professional.
BeautyFly
Website: https://beautyfly.in/
Email: info@beautyfly.in
Phone / WhatsApp: +91-9711677774
For emergencies or suspected criminal activity, contact the appropriate emergency service or law-enforcement authority immediately.
© BeautyFly. All Rights Reserved.
These Terms are intended to describe BeautyFly’s platform structure, Professional responsibilities and limitations of liability to the maximum extent permitted by law. They should be reviewed and approved by a qualified Indian advocate before being relied upon as a legal defence.
